Objective

The goal was to educate patients on the options available to them when it comes to their care. The difference between an Urgent Care and Emergency Room can be confusing. In an effort to reduce non-emergent visits to the Emergency Room, the need for more focused communication with patients on the subject was identified.

Roles

• Create a one-sheet to be shared with patients in the Emergency Room waiting areas, that is simple, clean, and easy to follow at a glance.
• Suggest edits to supplied text to enhance readability.